Your ID is specific to the computer/instrument the application is installed on and will not change. Provide Your ID and Password to the Illumina Support team to set up the remote desktop session. When setting up a remote desktop share session with Illumina support, double-click the QuickSupport application icon on your desktop.Īfter the application has launched, you will see a QuickSupport window that includes Your ID and Password. Sharing your Desktop with Illumina Support

A TeamViewer desktop shortcut will be created within the folder, which can be saved on the desktop.

After it has been extracted, open the folder and double-click “sktop”.

Navigate to the desktop for the extract to location and choose to extract.

Highlight folder and choose to extract.

Extract by right-clicking and selecting open with Archive Manager.

Save the downloaded folder (teamviewerqs) to the desktop.

The Teamviewer for Linux quick support tool can be directly downloaded here. If you encounter issues with the TeamViewer QuickSupport software on a NextSeq 1000/2000, use the following instructions to install it. TeamViewer QuickSupport is installed by Field Service Engineers during instrument installation. The NextSeq 1000/2000 computer is currently the only Linux-based Illumina instrument.

Tip: Create a shortcut for TeamViewer QuickSupport on the desktop for easy access.Locate the application and double-click to launch once installation completes.Follow prompts to complete installation.Locate and double-click installer to initiate installation.

Save the installer to the local system.After QuickSupport.exe has been saved to the desktop, double-click to launch.

The Linux option will directly download your software installer.Īfter it has been downloaded onto an Illumina instrument or personal computer, follow the instructions for the appropriate operating software to install the application on your desktop.

Select the download icon to download the software installer. Navigate to the appropriate TeamViewer QuickSupport support site for Linux, Windows, or Mac OS (depending on which OS is on the computer you want to share the desktop from) and scroll down to find the download icon for the TeamViewer QuickSupport application. Using TeamViewer for remote desktop shares requires a one-time download of the TeamViewer QuickSupport application.

Teamviewer quick support not opening